Billing and plans

Documentation Index

Fetch the complete documentation index at: https://docs.onsomble.ai/llms.txt

Use this file to discover all available pages before exploring further.

This page covers how Onsomble’s plans are structured, how billing works for both single-business and agency accounts, and the day-to-day of managing your subscription. For the latest prices, see onsomble.ai/pricing. Prices and feature details change occasionally; what’s described here is the shape of the plans, not the specific dollar amounts.

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The three plans

Onsomble plans scale with how much you use the product.

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Picking a plan

A few practical rules of thumb:

• Start on Scan if you’re new to AEO and want to see what Onsomble tells you about the business before committing further.
• Move to Grow once you’re making changes and want faster scan cadence to measure the impact, or when you want to start building action workflows.
• Move to Pro when you have more than one Site to manage (including agency use cases) or when you need the analytics depth and priority support.

You can change plans at any time without losing any setup or history.

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Managing your subscription

From Account settings → Billing, you can:

• See which plan you’re on and when the next billing cycle is
• Upgrade or downgrade your plan
• Update the payment method on file
• Download invoices
• See current usage against any applicable limits

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Upgrading

Upgrading takes effect immediately. You’re charged a prorated amount for the remainder of the current billing cycle and receive the upgraded features straight away.

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Downgrading

Downgrading takes effect at the next billing cycle. You keep your current plan’s features until then. At downgrade time, any features not in the new plan become unavailable — for example, workflows beyond the new plan’s limit would need to be retired to fit. Onsomble will warn you during the downgrade flow about anything you’ll lose so you can plan ahead.

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Cancelling

Cancelling takes effect at the end of the current billing cycle. Your data is preserved — scans, workflows, knowledge entries — so if you reactivate within a reasonable window, you pick up where you left off. If you need your data deleted entirely rather than archived, contact [email protected].

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Usage and limits

Different plans have different limits on:

• Number of Sites — one on Scan, multiple on Pro
• Scan cadence — monthly on Scan, weekly on Grow and above
• Number of workflows — 5 on Grow, unlimited on Pro
• AI model credits — the cost of querying the various AI models during scans (this is a real external cost Onsomble pays to model providers)

The Billing section shows your current usage against each of these. Approaching a limit triggers a notification so you’re not surprised.

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Billing for agency accounts

Agency accounts work slightly differently.

• One subscription covers all your client Sites. You’re not paying per-client at the Onsomble level, even when your clients are paying you for the work.
• Pro is typically the fit for agencies because of multi-Site and analytics needs.
• Usage rolls up across clients. Scan credits, workflow counts, and Site counts are tracked at the agency level.
• Client billing is your business. How you price and charge your clients for the AEO work is outside Onsomble — you’re the one running the engagement.

If a specific client wants their own Onsomble subscription rather than being hosted inside your agency account, they can sign up directly and invite your agency to their Site. You manage them the same way from the portfolio dashboard, but they own the subscription and the billing relationship.

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Payment methods

Onsomble accepts the major credit cards and, for annual plans, invoicing by agreement. Update your payment method from Account settings → Billing → Payment method. If a payment fails, you’ll be notified and given a window to update details before any service interruption. Persistent failures after that window eventually pause the account until payment is resolved — data stays intact, but scans stop running.

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What’s next