Choose where to start
Add a prompt from the Prompt Library
1
Open Write your own
Open your Site, then select Prompt Library under Scan Settings.
Select Add Prompt, then select Write your own.
2
Write the question
Under The question, enter the complete wording you want used in every
scan. Write it as a customer would naturally ask an AI assistant.For example, write Which sustainable running shoes are best for a new
runner? rather than a keyword list such as sustainable running shoes
beginner.
3
Choose who is asking, and when
Select one or more Personas when the question belongs to a particular
audience. Select one or more journey stages when it belongs to a
particular point in the customer’s decision.These selections place the prompt in the corresponding intersections in
Matrix view. Leave either detail empty when the question is not specific to
one Persona or stage.
4
Add the details that organise the prompt
Expand More details, then add the details that help you review coverage,
filter the library, and interpret results:
- Category describes the type of question.
- Products connects the question to one or more products or services.
- Tags adds your own short labels for topics or initiatives.
- Regions limits the prompt to particular markets when needed.
5
Save and confirm the prompt
Select Add prompt. The question appears in List view as an active prompt.
Its Category, tags, and regions are shown in the table, and its strategy
details determine where it appears in Matrix view.
Choose the right Category
New prompts start as General. Change the Category when another description better matches the customer’s question.
Understand how Regions work
Regions determine where a prompt is run. During each scan, Onsomble runs the prompt separately in every region assigned to it, with every AI assistant included in the scan. For example, if you select Australia and New Zealand, the prompt is checked in both markets. If you leave Regions empty, Onsomble treats the prompt as a global reference and runs it from the United States. Select one or more regions when you want the prompt to run separately in specific markets instead. Selecting a region controls where the prompt runs. It does not mean the region name must appear in the question. Include a location in the wording only when it is a natural part of what the customer would ask.Add several related prompts
Turn on Add another after saving when you want to enter another question with the same setup. After each save, Onsomble clears The question but keeps the selected Personas, journey stages, Category, Products, tags, and regions. Review those retained details before saving the next prompt. Turn off Add another after saving, or close the form, when you are finished.Add a missing Persona or Product
You can create a Persona or Product without leaving the prompt form.1
Open the relevant selector
Select Persona or Product, then search for the item you need.
2
Create the missing item
Select the option to create a new Persona or Product. Enter a clear name and
add a short description of who the Persona represents or what the Product
is.
3
Continue with the selected item
Select Create persona or Create product. The new item is saved,
selected on the prompt, and becomes available elsewhere in the Prompt
Library and Matrix view.
Write a prompt from a Matrix intersection
Start from Matrix view when you have found a specific coverage gap. The intersection applies its Persona and column value to the new prompt automatically.1
Switch to Matrix view
Open Prompt Library. In the two-icon view switch beside Search
prompts, select the grid icon labelled Matrix view.See Switch to Matrix view
for a visual guide to the control.
2
Open the intersection
Select the cell you want to add coverage to. The dialog header names the
Persona and the column value represented by that intersection.
3
Choose Write your own prompts
Select Write your own prompts from the two available methods.
4
Complete the compact form
Enter the question, then expand More details if you need to add a
Category, Product, tag, or region that is not already fixed by the
intersection.The form does not ask you to reselect the Persona or column value from the
cell. It only shows the additional details that remain available.
5
Add the prompt
Select Add prompt. The question is added to the open intersection and
also appears in List view.
If the prompt cannot be saved
- Prompt text is required: enter a question before saving.
- Prompt must be at least 10 characters: write the complete customer question rather than a short topic label.
- This prompt already exists: review the existing question instead of adding the same wording twice.
What’s next
Review prompt coverage
Check where the new question sits and whether it fills a meaningful gap.
Manage your Prompt Library
Find the prompt, update its organisation, or change whether it remains active.